Visitor
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1 Message
When moving, asked ti move the service but created two accounts instead.
I called to move the cable service to the new address, instead another account created. I have paid new account but previous account went over due. It was forced closed.
It was simply request to just move the service. Is there anything you can do to help me.
XfinityRichard
Official Employee
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3.4K Messages
7 hours ago
I can certainly assist you further with this, @user_r1qle3 . I can understand how frustrating it would be if you requested a simple transfer of service to your new address, only to find that a new account was created and the previous account became past due and was ultimately closed. Please send me a DM with your full first and last name along with your full service address, and I'll be happy to take a closer look at the account history and review what happened. Once I have that information, I can investigate the move order, account status, and any billing concerns related to the account transfer. I look forward to assisting you further and getting some clarity on the situation. 💙
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