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user_yoms4v
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2 Messages

06/04/2026 8:26 PM

When is my cable getting buried

New outside cable installed over 3 weeks ago. Tech said another crew will come to bury it. When is my cable getting buried?

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10 days ago

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XfinityAlfonso

Official Employee

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3K Messages

5 months ago

Hello user_yoms4v thanks so much for reaching out and contributing to the community here on our Xfinity Forums! Line Bury request do have a standard timeframe of 14-30 days. We do need to coordinate with local utilities to ensure their infrastructure is properly marked prior to any digging. 

 

When An Underground Cable Line Needs To Be Installed Or Replaced 

 

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user_gmdnmi

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1 Message

11 days ago

It’s been nearly 3 months since I had my wifi installed and my line has yet to be buried. I have talked to customer service a few times regarding this and nothing has been done. Seems like they don’t care since it’s contracted out and they aren’t directly responsible for it. I would really like to have my line buried. 

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XfinityChristy

Official Employee

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3.3K Messages

@user_gmdnmi  Hello, thank you for reaching out via our Xfinity Community Forums. I completely understand your frustration, especially after waiting nearly three months and reaching out multiple times. I’d be happy to take a closer look and see what we can do to help get the line burial moving forward. Please send us a direct message with your full name and service address, so we can get started.

 

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