carjam's profile

New Poster


1 Message

Sat, Nov 21, 2020 4:00 PM

When does upgraded service start?

Current customer of Xfinity.  I upgraded my service to 600mb internet and to include Showtime - for 2 year contract on 5 Nov.  Currently, internet still running at 160mb and no Showtime.  When does the upgraded service start?  I don't know if I'm waiting on new equipment from Xfinity?


Official Employee


6.7K Messages

7 m ago

Hi carjam. Thank you for venturing to our Forums and for creating a post. I can assist with reviewing your account and your upgrade order to determine when you should receive your new services. To get started, please send me a private message and include your full name and service address so I can assist you. Click my name (ComcastJoeTru) to view my profile, then click the link that says "Send a message" - there you can private message me. 

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