New Poster
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1 Message
When does upgraded service start?
Current customer of Xfinity. I upgraded my service to 600mb internet and to include Showtime - for 2 year contract on 5 Nov. Currently, internet still running at 160mb and no Showtime. When does the upgraded service start? I don't know if I'm waiting on new equipment from Xfinity?
XfinityJoeTru
Official Employee
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7K Messages
5 years ago
Hi carjam. Thank you for venturing to our Forums and for creating a post. I can assist with reviewing your account and your upgrade order to determine when you should receive your new services. To get started, please send me a private message and include your full name and service address so I can assist you. Click my name (ComcastJoeTru) to view my profile, then click the link that says "Send a message" - there you can private message me.
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