Visitor
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2 Messages
when does my current plan expire?
This seems like a reasonable request. Why can't I find out when my current plan expires? It's not in any of the details, and your STUPID virtual agent doesn't recognize terms like AGENT or REPRESENTATIVE. This is VERY frustrating. Why do you deliberately hide this field?
XfinitySeth
Official Employee
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171 Messages
25 days ago
Happy Friday user_qp964u! I hope you've been having a great week, and appreciate you stopping by our community forums with your question! Knowing when my current promotions or contracts may expire is definitely need-to-know information in my book too, and Xfinity has a couple different ways you can check out that information 👍
One of the places you can find this information is directly on your bill statement, specifically on the third page, which includes a message in green text detailing the dollar amount of the promotional discount, its duration, and the end date.
The other way to view these details would be directly in your Xfinity account after logging in online. Once logged in, you should click on the Account icon in the top right corner, select Account and Identity, and then scroll down to LEGAL AGREEMENTS AND CONTRACTS to access their legal documents.
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