Skip to main content

    Support

    Offers

U
user_e02rq9
1st Topic

3 Messages

Friday, August 16th, 2024 9:42 PM

Closed

When can I get back to work?

Apparently my posts are getting deleted.

I have been unable to work all day due to the enhancements. I signed up for alerts and have been alerted twice that service was restored. Service was not in fact restored. Ironically, Xfinity doesn't allow you to talk to anyone during service outages. So I can't even inquire as to how long this should take. I can't inform my employer of how long it should take either. When looking at Xfinity's service outage map, it shoes one outages several miles from me. I don't know when service will return but it would be really nice to find out if anyone has an idea. 

Question

 • 

Updated 

8 months ago

36

2

0

EG

Expert

 • 

110.1K Messages

8 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

0

0

XfinityKassie

Official Employee

 • 

1.7K Messages

8 months ago

 

user_e02rq9 Greetings! We appreciate you taking the time to reach out to our Community Forums Team for assistance with your services. I understand how important it is to have your services working, especially when you work from home. I'd be happy to take a look, and see if we have received an ETA from our local team. Can you please send a Direct Message with your name, and service address? 
 
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

 

2

0

user_e02rq9

3 Messages

I appreciate your response. Service was thankfully restored within a couple hours of this post.

8 months ago

0

XfinityKassie

Official Employee

 • 

1.7K Messages

 

user_e02rq9 That is great to hear, I'm glad your services have been restored!🙌 Are there any other concerns I may assist you with today? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

8 months ago

0

forum icon

New to the Community?

Start Here