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Friday, August 4th, 2023 4:19 PM

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What's the most affordable way to get internet only?

I have a package with limited TV channels and want to switch to internet only. The best option the website shows me only save $8/month. I might have to move to 5G home internet from one of the mobile providers if this is the best option xfinity has to offer.

Expert

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110K Messages

2 years ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Official Employee

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1.2K Messages

2 years ago

Hello @user_1fe05d. We would be more than happy to take a look at available internet deals to help save money.

 

Did you know;

 

36x, Xfinity has speeds up to 36 times faster than T-Mobile 5G Home Internet.

Speeds vary based on T-Mobile's actual speeds.

Xfinity does not de-prioritize your internet service, even during peak hours. 

Advanced security is included with your Xfinity gateway at no cost and blocks billions of threats a year.

Get over 99% network reliability with Xfinity.

5 Messages

@XfinityBilly​ ok great, how do we connect?

(edited)

Official Employee

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1.2K Messages

2 years ago

Great question! 

To send a private message:

Sign in to the community.
Click the message count or envelope icon to go to your Private Messages Inbox.
Click the New Message icon.
Enter the recipient's name in the Send to field.
Type the reply in the Message box
Click Enter to send your message.
You can see your back and forth messages with any user by clicking the messages.

5 Messages

@XfinityBilly​ I don't see a private messages inbox, but I do see a direct messaging icon next to the notifications bell. I can't find your username under direct messaging.

Official Employee

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1.8K Messages

Hi there, @user_1fe05d Hi there, thank you for your time today. I'm truly sorry for the inconvenience you are experiencing. The Direct Messaging icon doesn't appear until you have made your first post. You should be able to see it now as long as you are logged in to the Forums.-Richard

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

5 Messages

I don't see "XfinityBilly" in the dropdown list for To:

Official Employee

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1.8K Messages

Hi there, @user_1fe05d You can send it to me, XfinityRichard and I can get you taken care of.-Richard

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

5 Messages

What am I doing wrong? 

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