What’s mess!!

Called simply to  swap a cable box for one that is 4k compatible.  I was on the phone 45 minutes and kept getting put on hold.  I gave up and hung up.  About 6 hours later at 11 pm when getting ready for bed get a text that a package has arrived along with a picture of it sitting in the parking lot.  I pick it up and it is a router.  I call and the person doesn’t know what is going on and he hangs up then leaves a non sensical voice mail.  I call again and the person proceeds to tell me I can drive to an Xfinity store to drop off the wrong equipment they just dropped off.  I ask for a manager and tell him the solution can’t be for me to drive to a store and wait in line and explain the entire thing again when they just delivered the wrong equipment.  Guess what he tells me to do.  When I object again he says I need to be professional and he won’t listen to me talk bad about Xfinity.  What??  Maybe he didn’t fully understand English.  Now it is midnight and I have 2 boxes of Xfinity equipment none of which is the box I called about and I have to figure how to get their trash back to them or get charges for it.  I have had service with them for MANY years.  I ask for one thing and this is what I get.  This company continues to just get worse.  This is shameful.  No common sense, no ability to solve problems, just completely useless