What the heck

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Good afternoon @user_2w24rh  and thank you for reaching out to our dedicated Communities team here on our Forums, we appreciate it! I see that you are reaching out because your service was disconnected after being assured that it would be active until June 4th. Thank you for bringing this to our attention and we'd be happy to review your account further to see how we can help! To get started, can you please send us a Direct Message with your first and last name along with the service address on the account? 

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

 We look forward to working with you further!