What new restrictions are making Celtics and Bruins games suddenly unavailable?

Same here, what a Edited[Language] !!!! Will be switching as soon as I can. Edited[Language] !!!!

@XfinityVictor​  Why are you hiding your reply?  Lots of other people want to know why we are surprised to turn on a game we have expected only to find it is not available.  Why?   Can you at least publish a schedule of the games that are being blocked?  Can you give us a refund, as we signed up  (and are paying a pretty penny) with the expectation we could see all the games. 

@struckd I understand wanting to watch your favorite teams. Programming is subject to the network discretion and is not controlled by Xfinity. We do not have a list of games that will be unavailable. 

yes, programs are subject for network discretion, but you blocking us from watching home team playing at home , This never happened before and i will be looking for other provider .

I'm paying over $300  ,paying extra for sport package and still can't watch Bruins or Celtics. Shame on you Xfinity 

@XfinityVictor​ and team still hiding.  Here we are in the playoffs, paying an to (bad) Xfinity services and we still can’t watch the Celtics game tonight.  [Edited: "Inflammatory"]

Hey there, user_i9czd4, thanks for reaching out through Xfinity Forums regarding your channel lineup. We do not want to lose you as a customer, and we would be happy to see what options we have available! 

To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

@user_i9czd4​ I, too am planning to leave. Service is terrible. Always has been.

The only way to get it on Xfinity as of January 14th is to upgrade to Ultimate TV or the Preferred Tier TV Packages. 

They are offering a promo by going to xfinity.com/upgradetv

It is unknown why this was done, but was the result of the recent contract renewal between Xfinity and NESN.

It also impacts NBc Sports. 

Thanks for sharing the info , I view this company as being ruthless and Greedy, their pockets are deep and plentiful gouging the average family, they should have grandfathered in current selections, we were not even properly notified of the change. Many of us only watch the news and local sports. It is really unfortunate that they handled it the way they have. Many seniors and families do not have the tech savvy to switch to alternatives. So disrespectful to their customers with this sneaky endeavor. 

If Xfinity is advertising at td garden which I believe they may, the league should  know of their recent action of being poor sports and removing Celtic game access to thousands of subscribers many months into the season only to put the game on and not be able to watch it., midstream into the season. This was deployed in an effort to force customers to higher rate plans to watch them. If there was a Grinch his real name would be Xfinity. 

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@user_4sspj8​

So looking into the options for seeing the Celtics I just realized I'm being charged for 4 set top boxes when we only have 2.  So I connected with the on line assistance who argued with me; I stood my ground then they agreed.  They said they would help fix the issue and asked me to confirm my account with a text link.  The text link failed so we tried and Email link.  I received the same error message with the Email link (on my PC and on my phone) then the on-line assistant terminated the conversation.  Before terminating the conversation, a phone number was provided that failed to provide a live agent.

So this month:

*. New hardware that's slower than the old hardware with several service events to get this operational. 

*. Response time from our remote is so slow; you can wait seconds for a response. 

*. Paying for twice as many boxes than what we have

*. Asked us to pay an additional fee to see what was standard in our offering for something you took way.

After 29 years of service, I'll be moving to a new provider.  Next on the list; do I remove them from my business!

Hey there, user_4sspj8, thanks for reaching out through Xfinity Forums regarding your account and billing concerns. We do not want to lose you as a customer, especially after 29 years! I would love the opportunity to go over your billing concerns to help resolve this!

To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

Hello, @user_sh7da2. I get where you are coming from. Unfortunately, rising costs require us to consistently review our lineup and make sure we are providing the right channels at prices that are competitive for our customers. We are offering some 3 month deals to help you get your Celtics back at a reduced cost. Feel free to send a DM to Xfinity Support to get that added.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

•Click the "Direct Message” icon (upper right corner of this page) or https://forums.xfinity.com/direct-messaging

•Click the "New message" (pencil and paper) icon

•Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

•Type your message in the text area near the bottom of the window

•Press Enter to send your message

As no one wants to send messages. People want to speak to a PERSON and ask questions. Xfinity is saving enough money by not hiring enough employees to answer PHONE calls! Instead it’s all chat. No thank you 

user_kfsjf5 we apologize that you feel this way. Rest assured, our phone teams are staffed with many agents ready to answer those questions. We also have in person support at our Xfinity Stores, and our team here that supports the forums are a corporate based team that is always monitoring these forums, Reddit, along with the core of other social media platforms.  

Good evening user_1jffov thank you so much for taking the time out of your day and relaying your experience here on our Xfinity Forums. Channel lineup changes(even ones from our own local NBC affiliates) are not a guaranteed part of any service and are always subject to change.  We would hate to see you go after 15+ years, and so we're happy to assist in any way we can, so we can truly earn your business and loyalty. 

Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.

Hello user_zv4f20, thank you for taking the time to visit our community here on the Forum. I love the NBA too, I'm a huge Suns fan, so I can imagine what you're feeling. We did recently adjust our channel lineups and move certain sports networks. Would you like to check out some options to get those networks added to your service? Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. 

@user_zv4f20​ I, too, am looking to bail out of Comcast. I cannot think of anything positive about them.

@user_9s4hsh​ I'm with you. Got into a heated discussion with a C/S person about this. I, too, am looking for other providers.