Visitor
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3 Messages
What is wrong with Xfinity service in my area and Xfinity in general
Over the past two weeks, we have had FOUR Separate internet outages. This is completely UNACCEPTABLE. Both my partner and I work remotely and are incapable of doing our jobs because of how terrible your service is. I actually didn't even want to use Xfinity for my internet, but sadly, due to the monopoly you have in the area I live, I was left with no choice (here's hoping someone in congress cracks down on this stupidity soon). I have tried repeatedly to talk to a real person to get a better understanding of what is causing these ridiculous outages, but unfortunately, my only option seems to be a chatbot that is absolutely useless.
Could you please explain to me how I can talk to a real person to figure out what is going on? Oh, and while we're at it, I would like to receive credit for all of these outages. I shouldn't even really be paying you anything considering how often this service doesn't work, but that is sadly not an option.
Also, it's hilarious that you can post compliments on here and not complaints. Truly LOL.
XfinityJulie
Official Employee
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52 Messages
58 minutes ago
@user_3xotab Thank you so much for connecting with us on the Xfinity Forum.
Let me start by letting you know I am a real person and you're in the right place to get answers about your ongoing internet issues.
As I also work from home, I can certainly empathize with you. We don't want you to have to worry about connectivity and getting your work done from home. We want your experience to be seamless so you can enjoy what is so great about our services.
Let me begin by asking a couple of questions if I could?
-Has this been happening at the same time each day?
-Have you received any emails notifying you of service interruptions or work being done your area?
Thank you in advance for your response. This will help me to get started on the right path.
Also, I want to share with you a link to our Outage page and Service Status Center, where you can check on the health of your internet should you need it in the future.
https://www.xfinity.com/support/articles/cable-not-working
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