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Wednesday, June 12th, 2024 9:20 PM

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What is the customer service number

What's the customer service number

Official Employee

 • 

1.4K Messages

11 months ago

 

user_frkd17 You can reach a phone representative at 1-800-934-6489. My team can help you on this platform if you decide as well. 

 

2 Messages

10 months ago

As a per pay customer will we be given credit for the many days we have had no internet service?

Official Employee

 • 

1.2K Messages

Hello, @user_2mfcne 

 thank you for reaching out to our Digital Care Team on our forums page! Customers can now request a credit for a service interruption easier than ever without speaking to an agent (this feature isn’t available to customers in California at this time). Qualified customers now receive a one-time credit when reporting their service interruption through the Xfinity Status Center in My Account. To receive the credit, you must login with your XFINITY ID. Please visit https://comca.st/3bOgFmh and click the link, Tell us more about your experience in the Outage Tips section at the bottom of the page. 

 

If you run into any trouble retrieving your credit, please let us know and we will be happy to have you send us a private message so we can review your account further and apply the appropriate credit. From experience, it is best to wait until service is restored before requesting a credit to ensure you're able to get the full credit for the time you were without service. 

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2 Messages

10 months ago

As a pre pay customer will l be credited the many days without service?

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