thank you for reaching out to our Digital Care Team on our forums page! Customers can now request a credit for a service interruption easier than ever without speaking to an agent (this feature isn’t available to customers in California at this time). Qualified customers now receive a one-time credit when reporting their service interruption through the Xfinity Status Center in My Account. To receive the credit, you must login with your XFINITY ID. Please visit https://comca.st/3bOgFmh and click the link, Tell us more about your experience in the Outage Tips section at the bottom of the page.
If you run into any trouble retrieving your credit, please let us know and we will be happy to have you send us a private message so we can review your account further and apply the appropriate credit. From experience, it is best to wait until service is restored before requesting a credit to ensure you're able to get the full credit for the time you were without service.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityShawn
Official Employee
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1.5K Messages
11 months ago
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user_2mfcne
2 Messages
10 months ago
As a per pay customer will we be given credit for the many days we have had no internet service?
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user_2mfcne
2 Messages
10 months ago
As a pre pay customer will l be credited the many days without service?
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