Hello @user_teg4de. Sorry to hear about the box having issues. If you would like to talk to someone on the phone the customer service number is 1-800-934-6489. Otherwise, my team would be happy to assist you here directly on Forums. What help are you needing with the box?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Good morning user_dtus1z. Thank you very much for joining us here on the Xfinity Forum. To get the ball rolling, if you could relay your concern in the most appropriate related public board. You will start getting support right away from our community of experts, and if needed, an employee will invite you into direct message to further investigate.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
A representative called us and helped schedule a tech appointment. They will be coming by same day with my issue. I asked representative for a phone number that would connect me directly to the tech appointment people because if I can rectify this issue with the printer folks, I want to cancel the tech appointment. I explained how painful it was for us to try to get to a live agent.
user_dtus1z Happy to hear that the appointment had been set up. If needed, you can actually cancel the appointment right inside the Xfinity app or by logging into the http://XFINITY.com site.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Is there a way to talk with someone?? They have me on a list for a follow-up after restart, which ended last night. How do I get support? My next move is to cancel my service. This is just too much.
XfinityRaul
Official Employee
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2.3K Messages
4 months ago
@user_4gpe20 You've reached the right place to get the tech support assistance you're looking for. How may I help you today?
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user_avjjmy
Visitor
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1 Message
4 months ago
Is there a way to talk with someone?? They have me on a list for a follow-up after restart, which ended last night. How do I get support? My next move is to cancel my service. This is just too much.
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