What is taking bereavement transfer so long?

My mom died April 15.  This is her daughter.  I submitted my id May 4 in the bereavement transfer request.  I submitted it again a few days later as the live agents did not have a clue what to do.  I then finally got the death certificate last Monday.  Filled it out again with the death certificate and all the info.  Forgot to add my id.   Live agents still clueless and told me ai have to do it at the store so ai made an appt and the store employee said no.  They can only do account transfers.  Which of course Amin can’t do as she is dead.   So he said to do the bereavement transfer again and just wait.  Well there has been no progress or update even with the first submission May 4.   So ai went home last Weds and submitted both her death certificate AND my id and all the info.   How the heck long is it going to take?   I can’t afford everything Mom was paying for.  I just want internet only.  Not tv or phone.   And ai can’t do anything til this transfer goes through.  In the meantime Xfinity is going to charge me another full month when I  don’t even turn on the tv or answer the phone.  Live support can’t help me and there is no way to know what’s going on in the dedicated Bereavement account place.  HELP MEEEE!!