What is Brian Roberts' email

I don't mean to be disrespectful, but this has to be the last time I ever explain it. 

The net is, my router is bad. The ethernet ports are bad on the router. One was promised to be delivered over night (last Wednesday) after I was kind enough to agree not to use the tech that was scheduled when xfinity called and requested I help you out (because you're really busy).  

The number of times I called and hours wasted trying to get this router is shocking to me (who works in tech and supports customers as well). 

I am not going to a store. I want the router dropped off, as promised, at my home. For some reason, this task seems impossible. 

So to make it better? Get me my router. Please. Please, I'm begging. 

@user_u51r9n Thank you for sharing. It doesn't sound difficult, but sorry to hear this has taken this long to get addressed. You have the right team to help. To get started, please send us your full name and address via Direct Message, so we may get your account authenticated and get your modem sent out. We look forward to your reply.

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