Visitor
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6 Messages
What Has Happened to Comcast/Xfinity?
I have been a loyal Comcast customer for over 25 years. I have stayed with them because they have always been the most dependable, reliable service. Not any more! Last night my WiFi quit again. I can’t tell you how many times my WiFi stops working. Sometimes for several minutes, sometimes for hours. My TV freezes constantly, sometimes requiring me to power everything off to get back to watching.
This is no longer “cable” they are providing, but instead something more like streaming. Since reliability used to be their calling card and they are no longer reliable, there is no reason to not switch to someone who is good at streaming!
I just want my TV to work regardless of weather! That is why I’ve stayed with Comcast. But there was no weather last night, just humidity and wildfire smoke! These service interruptions/outages have been going on since you “updated mods” in my neighborhood a month or so ago.
I need some reassurance! Give me a good reason not to switch to YouTube!
NovaSpartan19
Visitor
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4 Messages
6 hours ago
It has gotten very bad.
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XfinityMartyR
Official Employee
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3.4K Messages
5 hours ago
Since you mentioned these issues began after work was completed in your neighborhood, that is an important detail. We would want to review the local network activity, check the signal levels coming into your home, and confirm whether anything related to that neighborhood update may still be affecting service. Even when weather is not a factor, things like signal noise, equipment levels, or node-related issues can cause intermittent drops and freezing.
When these drops occur, have you noticed any service interruption reports being posted on the Xfinity app or Xfinity Status Center?
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