What Has Happened to Comcast/Xfinity?

I have been a loyal Comcast customer for over 25 years. I have stayed with them because they have always been the most dependable, reliable service. Not any more! Last night my WiFi quit again. I can’t tell you how many times my WiFi stops working. Sometimes for several minutes, sometimes for hours. My TV freezes constantly, sometimes requiring me to power everything off to get back to watching.

This is no longer “cable” they are providing, but instead something more like streaming. Since reliability used to be their calling card and they are no longer reliable, there is no reason to not switch to someone who is good at streaming!

I just want my TV to work regardless of weather! That is why I’ve stayed with Comcast. But there was no weather last night, just humidity and wildfire smoke! These service interruptions/outages have been going on since you “updated mods” in my neighborhood a month or so ago.

I need some reassurance! Give me a good reason not to switch to YouTube!

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NovaSpartan19

Visitor

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2 Messages

4 hours ago

It has gotten very bad.

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XfinityMartyR

Official Employee

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3.4K Messages

3 hours ago

user_e2e433 Thank you for being a loyal Comcast/Xfinity customer for more than 25 years, wow! I do apologize sorry for the repeated WiFi drops, TV freezing, and service interruptions you’ve been dealing with—especially after relying on us for dependable service for so long. That is not the experience we want you to have!

Since you mentioned these issues began after work was completed in your neighborhood, that is an important detail. We would want to review the local network activity, check the signal levels coming into your home, and confirm whether anything related to that neighborhood update may still be affecting service. Even when weather is not a factor, things like signal noise, equipment levels, or node-related issues can cause intermittent drops and freezing.

When these drops occur, have you noticed any service interruption reports being posted on the Xfinity app or Xfinity Status Center?

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user_e2e433

Visitor

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5 Messages

Using last nights issue, not at first. Emo or Evo wanted me to physically restart the modem at first. So I tried that a few times with no luck. Then all of a sudden there was an outage posted on the app. No reason…just an outage.

I had a tech out here for this problem a month or so ago. He took the box that I had just picked up at the Xfinity store, said they’ve been having all kinds of problems with these newer boxes, and replaced it with something At least twice the size. That [Edited: "Language"] takes forever when to even bring up the guide! I’m frustrated and losing patience.

(edited)

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1 hour ago

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XfinityAngie

Official Employee

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2.8K Messages

user_e2e433, It would help if I could take a look at your account. I can post here in public once we have a resolution.

Please send us a DM with your name and address.

Here are the detailed steps to direct message us:

1. Click "Sign In" if necessary.

2. Click the “Direct Messaging” icon.

3. Click the “Start new conversation” (pencil and paper) icon.

4. In the “To:" line, type “Xfinity Support”.

5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.

6. An “Xfinity Support” graphic will replace the “To:" line.

7. Type your message in the text area near the bottom of the window.

8. Press “Enter” to send it.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

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1 hour ago

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Customer Service

user_e2e433

What Has Happened to Comcast/Xfinity?

NovaSpartan19

XfinityMartyR

user_e2e433

XfinityAngie

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