What does it take to get the line buried in my back yard?

Last Fall, a tech stopped by my home and ran a new line (unsolicited).  It has been about 9 months and the line is still running across my back yard.  After trying to talk to the useless Xfinity assistant, I went to the local store.  They sent out a tech to see if I really needed service, as if I was somehow unable to know if there was in fact a cable laying on my grass making it difficult to mow.  I was assured that an appointment was set up.  This was more than a month ago.  Then it was canceled.  The ever helpful Xfinity Assistant told me it was canceled because of severe winter weather in my area.  It was 95 degrees F yesterday.  Maybe Xfinity has a different definition of severe winter weather.  Alternative facts, if you will.  At this point, it appears that the utility locator hasn't even been scheduled.