YU

Visitor

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3 Messages

Fri, Jan 14, 2022 5:27 PM

What do we have to do to get an update on a Service Outage?

Our TV / Internet service went out over 24 hours ago. The ETA has gone from noon yesterday, to 3 PM yesterday to basically "eventually." The outage apparently impacts 1 - 50 customers, leading me to believe it would be easier to resolve. 

On top of that, the "chat bot" is worthless as is the telephone service. It's nearly impossible to talk to a person.

My Xfinity bill is already pretty steep and I definitely want a break on my bill. I wouldn't complain at all if I at least had some idea of what was going on. If I had the option to move services I would. I'll never move to a residence that only offers Xfinity again. 

Visitor

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3 Messages

7 d ago

And now I'm getting emails saying I earned "badges" for posting here? I'm sitting in a noisy cafe, trying to get my work done and I lost an entire day of work yesterday. Is there a way for us to print these badges out to show our friends and family? I'd usually show them online but I'm an Xfinity customer. 

EG

Expert

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91.6K Messages

7 d ago

Concern moved here to the Customer Service help section for greater exposure to actual Comcast corporate employees (The Digital Care Team) for assistance.

Visitor

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3 Messages

7 d ago

Service was restored after a Comcast tech showed up and spent about 10 minutes working on the issue outside.

To be clear, I would have been fine if Comcast sent updates stating that techs are busy working on larger outages or something. Just being left in the dark is incredibly frustrating. 


I'd still like my bill adjusted considering we couldn't use the service for about 36 hours (assuming my outage ETA is correct) and I lost a day and a half of productivity at my job. I'm salary but this means I'll have to do some work over the weekend to get caught up. 

XfinityEthan

Official Employee

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668 Messages

Hi, @Y-U-NO-Service. I appreciate your patience waiting for the issue to be resolved. I can understand the inconvenience with work and we will always provide an estimate when we can. I put a 2 day credit on the account for the down time. You will see the it online soon and get an email about it. 

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