What do we have to do to get an update on a Service Outage?

Our TV / Internet service went out over 24 hours ago. The ETA has gone from noon yesterday, to 3 PM yesterday to basically "eventually." The outage apparently impacts 1 - 50 customers, leading me to believe it would be easier to resolve. 

On top of that, the "chat bot" is worthless as is the telephone service. It's nearly impossible to talk to a person.

My Xfinity bill is already pretty steep and I definitely want a break on my bill. I wouldn't complain at all if I at least had some idea of what was going on. If I had the option to move services I would. I'll never move to a residence that only offers Xfinity again.