Visitor
•
1 Message
what do I need to return in the way of equipment when I terminate my plan?
I need an itemized list of the equipment I need to bring to the Xfinity store.
Can you look up my account?
An agent I spoke with said she sent, but it never came..articles about how to return the equipment, but not the actual list.


XfinityKassie
Official Employee
•
2.5K Messages
12 hours ago
Click the "Direct Message" icon Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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