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Visitor

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4 Messages

Tuesday, July 4th, 2023 4:26 AM

Closed

What do about damage to sprinkler system during cable install?

Several months ago Xfinity replaced the cable from our pole to our house. Today, I turned on our sprinkler system - and created a geyser. Upon inspection I found one of the feeder hoses punctured where the installers had buried the new cable. I accepted the damage as an accident and drove downtown, got supplies, cut out the damaged hose, and repaired it. But when I turned on the system again - another geyser. :( A bit more excavation revealed FIVE supply lines where the 1 had been damaged - and damage to a 2nd one. Fortunately I had bought extra repair supplies and replaced the 2nd damaged section. Turning on the system again, I still had a geyser. Now annoyed, I found a THIRD puncture, drove downtown AGAIN, got more supplies (and extras just to be sure). Bad weather made me wait until tomorrow to see if I can complete the repair. It's been very annoying to have spent 1 (or 2?) days of this holiday weekend fixing Xfinity's sloppy work (the system must be fixed before we leave for vacation in a couple of days). Can someone tell me how to let Xfinity know so they can at least somehow track down the crew which caused the damage and prevent them from doing more damage to other systems?

Official Employee

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1.9K Messages

2 years ago

Good morning, @user_f95da1. I'm sorry to hear you're having to spend your holiday weekend repairing this damaged water line. I would like to thank you for going out of your way to fixing these punctured sections on your own.

 

I know I don't like having to making a second trip to the hardware store, especially when you don't get enough supplies of whatever you're fixing, so I know how you must feel. I would be more than happy to let your local dispatch office know of what happened.

 

In order to get started, can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

Visitor

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4 Messages

2 years ago

Arghh.

I clicked on the "Direct Messaging" link and entering XfinityRaul in the "To" box. A bunch of other XfinityR----'s appeared but no XfinityRaul.

Ideas?

Official Employee

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1.9K Messages

@user_f95da1, To send a direct message you may need to:

Click "Sign In"
Click the "direct message" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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4 Messages

This did work. Sorry I missed it earlier. I only saw the slightly later message you sent.

Official Employee

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1.9K Messages

2 years ago

@user_f95da1 Clicking on the direct message icon will bring up a message box that will allow you to initiate the conversation. The "Xfinity Support" will direct your message to me.

Visitor

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4 Messages

2 years ago

nope.

the only place it will allow me to enter info is the "to" field

if I try in the 'message' field i get a red circle&slash symbol

next idea?

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