What Department do I contact to arrange to bury my cable line?

I have a property with no driveway and I will be installing one within the next 2 months.

I have scheduled to replace my overhead electrical that runs through this area in approx. 4 weeks to underground service.

The cable line also runs through this same path.

The electric company will be digging a 4 foot trench and have suggested that I also bury the cable wire at 12" once they start to backfill the trench.

I have called Xfinity and gotten nothing from them HELP!!!!!!!

What Contact# and Department Name can assist me to bury the cable line?
Can I collect the wiring myself from Xfinity - have the electricians bury it and then call Xfinity to connect the 2 ends of the cable??

Thank you

Responses

EG

Expert

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110.1K Messages

3 years ago

Concern moved here to the Customer Service help section for greater exposure to actual Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityBillie

Official Employee

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3.3K Messages

3 years ago

@user_57a612 Thank you for taking the time to reach out to us here on our Xfinity forums! I would love to assist you with getting a ticket opened to let our local team know that you have a request to bury a cable line. Please send us a direct message to "Xfinity Support" with your full name and address to get started.

To send a direct message you may need to:
Click "Sign In"
Click the "direct message" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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U

user_57a612

Visitor

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3 Messages

@XfinityBillie

Hi Billie and thank you for the immediate reply...I have looked repeatedly for a DM icon and there is non to be found....in the chat box it tells me only to call the toll free# and there is nothing on the home page for DM??

Can you further explain, sorry

3 years ago

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XfinityBillie

Official Employee

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3.3K Messages

Absolutely! In the upper right-hand corner of your screen you'll see your profile circle, the notification bell and a message icon there. You would just click that message icon to send us a DM.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

3 years ago

0

U

user_57a612

Visitor

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3 Messages

@XfinityBillie Thank you, I was able to find the message icon and send my message. You were a great help and very much appreciate it!!

3 years ago

0

Customer Service

user_57a612

What Department do I contact to arrange to bury my cable line?

EG

XfinityBillie

user_57a612

XfinityBillie

user_57a612

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