What customer service or technical support are you talking about? Neither exist at Comcast.
These two "departments" don't exist at Comcast. First, you are agonizingly put through the autobot guantlet like a clove of garlic in a press. The only available options have never once matched the issue for which I was calling. When you finally navigate through to a live voice, the accent is usually unintelligible. On countless attempts for resolution, I have spent 15 or more minutes of frustration only to find I am speaking to a "sales" person instead of the requested technical support staff. When I do get in touch with a "tech", they never solve my problem and always want to schedule a home visit a week out, for which you have to take personal time from work. I have been a customer for 9 years, autopay and have the premiere tier of internet and tv. I bought my own modem and router because the leased units never performed and constantly failed. I have passed the breaking point and am shopping for alternate providers, of which there are several. Maybe the next provider will appreciate me as a customer who pays my bill on time every time and just wants a hassle free experience in exchange. Things shouldn't always have to be repaired or troubleshot or have issues. If for some reason they do, in return for my customer loyalty, provide prompt and effective repairs and solutions. Customer Service and Technical Support??? HOGWASH!!!