Visitor

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10 Messages

Friday, February 13th, 2026 11:14 PM

What channels do I have

I have been on the phone for almost 3 hrs with your offshore customer service reps. I called because my bill was raised by over $9 and I lost the Marquee channel and other channels. I spoke to Emma In customer service and she repeatedly said “I’m working so hard for you “. She claimed that she added Marquee and got me a new deal for less money. I still don’t have Marquee and now I’ve lost other channels. After over 39 years with your company. If about to cancel

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Official Employee

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507 Messages

17 hours ago

I do understand how this could become frustrating @user_cw7fsd. I do want to get your account pulled up, so I can have a look at the adjustments made to your account. How does that sound?

Visitor

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10 Messages

Please let me know what channels I have and what my monthly chgs will be. I need to know ASAP. Direct Tv offered a good deal that included Marquee channel. I have to make a decision before 2-22

Visitor

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10 Messages

Please let me know what channels I have and what my monthly chgs will be. I’ve been your customer for 35 years but Direct Tv offered me a good price that included Marquee channel. Please let me know ASAP because I have to make a decision by 2-22.

Official Employee

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507 Messages

 To begin, would you mind sending me your name and the address to your account in a Direct message?

 

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

 

Official Employee

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3K Messages

 

user_cw7fsd We are happy to continue to work with you to get you the answers and help you are in need of. We just needed the code to allow us account access with authentication. I sent you a direct message for us to continue with you when you are ready. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Official Employee

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3K Messages

We will need to send another as I'm not sure who or when that one was sent, but codes are only good for 15 minutes and a one time use. I promise you can stay with us here and we will be sure to get you the answers you need. We are the most experienced team on any platform, and can definitely help. When you are ready for the code, and can provide it to us within the 15 minute window we will be here ready to help. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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10 Messages

6 hours ago

I was quoted a price of $125 including Marquee from Emma at your customer svc. I have a photo of her email

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