What channels do I have

I have been on the phone for almost 3 hrs with your offshore customer service reps. I called because my bill was raised by over $9 and I lost the Marquee channel and other channels. I spoke to Emma In customer service and she repeatedly said “I’m working so hard for you “. She claimed that she added Marquee and got me a new deal for less money. I still don’t have Marquee and now I’ve lost other channels. After over 39 years with your company. If about to cancel