Visitor

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5 Messages

Friday, February 13th, 2026 11:14 PM

What channels do I have

I have been on the phone for almost 3 hrs with your offshore customer service reps. I called because my bill was raised by over $9 and I lost the Marquee channel and other channels. I spoke to Emma In customer service and she repeatedly said “I’m working so hard for you “. She claimed that she added Marquee and got me a new deal for less money. I still don’t have Marquee and now I’ve lost other channels. After over 39 years with your company. If about to cancel

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Official Employee

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507 Messages

4 hours ago

I do understand how this could become frustrating @user_cw7fsd. I do want to get your account pulled up, so I can have a look at the adjustments made to your account. How does that sound?

Visitor

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5 Messages

Please let me know what channels I have and what my monthly chgs will be. I need to know ASAP. Direct Tv offered a good deal that included Marquee channel. I have to make a decision before 2-22

Visitor

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5 Messages

Please let me know what channels I have and what my monthly chgs will be. I’ve been your customer for 35 years but Direct Tv offered me a good price that included Marquee channel. Please let me know ASAP because I have to make a decision by 2-22.

Official Employee

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507 Messages

 To begin, would you mind sending me your name and the address to your account in a Direct message?

 

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

 

Visitor

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5 Messages

My name is Marcie Leonard and the service address is 529 Wellington Ave 

Elk Grove Village Il 60007

Official Employee

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507 Messages

Thank you very much for that information. I will need to send you a 6-digit code to gain access to your account. Would you like me to send that code to your primary phone or email on file?

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