Visitor
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1 Message
What can I do about excessive trimming of my Hemlock tree by Xfinity
After 40 years of a cable line attached to my house with no service since it was owned by TCI, Xfinity decided to cut my Hemlock excessively. Limbs that were no where near the abandoned lines. They had been asked repeatedly to remove the lines since we got service because they buried the new line. They refused and the line is still hanging. Rather than remove the abandoned line over the past 5 years they decided to show up and ruin my tree. They cut large limbs not near the line and yet left some limbs still touching it.


XfinityChelseaB
Official Employee
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2.4K Messages
11 hours ago
Hello @user_nsw6wv, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. If you could send our team a direct message with your full name, and the address, I'd be more than happy to look into this for you. To send a Direct Message, click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message. How to: Direct Message Within The Forum.
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