Visitor
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1 Message
What a joke
Been a customer for three years and so glad I’m finally gone from these guys different billing prices for atleast five different months alone that I can think of terrible customer service instead of helping they try to sell u another plan and yes I fell victim to it before they want your money not your service and if it wasn’t for this being the only WiFi besides AT&T in my area I would’ve left sooner crazy how the two biggest company’s cant do right
XfinityThomasA
Official Employee
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3.5K Messages
2 hours ago
Please know that our team is here to support you every step of the way. Let’s take a closer look at your billing together, go over what may have happened, and work toward a resolution. Please send us a Direct Message.
On a Desktop:
Make sure you’re logged into the forums.
Click the Direct Message icon in the top-right corner of the page.
Click the New Conversation icon to start a message.
Note: If the New Conversation icon is disabled, go to Profile Settings, uncheck “Opt Out from Direct Messaging,” and click Save.
In the “To:” field, type “Xfinity Support” and select the Xfinity Support handle with the blue checkmark to send your message.
On a Mobile Device:
Make sure you’re logged into the forums.
Tap the New Conversation icon.
In the “To:” field, type “Xfinity Support” and tap the Xfinity Support handle with the blue checkmark to send your message.
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