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user_uj1xij
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3 Messages

Saturday, January 11th, 2025 2:21 AM

What a joke

I canceled services and a week later they withdrew 160 from my account. Then have the nerve to tell me i have to wait up to 2 weeks to get my money back !!!!!!! What a joke of a business!!!!!!!!!!!!!!!

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25 days ago

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XfinityKassie

Official Employee

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1.5K Messages

25 days ago

 

user_uj1xij Good morning! We appreciate you taking the time to share your experience with our Community Support Team. I can see how it would be frustrating not getting all the details to closing your account. While we hate to lose you as a customer, we would like to make this right. Have you received your refund yet? 

 

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user_uj1xij

3 Messages

@XfinityKassie​ they said i had to wait till the 18th . Thats pretty much left in my eyes . 

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25 days ago

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user_uj1xij

3 Messages

Pretty much theft . Apparently you do this alot to people . I will be warning customers out in front of the local xfinity store soon

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25 days ago

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XfinityKassie

Official Employee

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1.5K Messages

 

user_uj1xij I hear where you are coming from, and want to help resolve this as quickly as possible. Depending on when your Autopay was set to come out, that can have an impact on when your payment posts and when you are getting a refund of last payment. Typically, that payment will be covering part of the billing cycle. It's hard to say without looking at your account. I'd be happy to take a look, and make sure everything is good to go. When you get a moment can you please send a Direct Message with your name, and service address? 
 
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window 
Press Enter to send it

 

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25 days ago

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