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user_xenvk2W0778
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Visitor

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1 Message

Tuesday, June 23rd, 2026 8:28 PM

what a disappointment

you guys are already known as "scamcast" and the lawsuits over the years show. Yet, I stuck it out with you, even though your rates are oppressive. Now, with the lose of THE two best channels as the NFL season approaches, you guys are going to have a mass exodus. why aren't other providers going through this issue? You guys literally charge the most out of the big names already! Do what they're asking, scammers, pay it yourselves and don't put it in the customer. You have plenty of money to renew the contract, stop being cheap!

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Updated 

4 hours ago

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XfinityQue

Official Employee

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709 Messages

4 hours ago

 

user_xenvk2W0778, hello there and thanks for reaching out. I can definitely understand why you're frustrated, especially with the NFL season approaching and uncertainty around channels you enjoy watching. Contract negotiations between TV providers and network owners can unfortunately impact customers, and I know that's not the experience anyone wants. While we don't have visibility into the specific terms being negotiated, our goal is always to reach an agreement that allows us to continue carrying programming while helping keep costs as low as possible for customers.
 
If you'd like, I'd be happy to review your account and discuss available options, packages, or alternatives that may help ensure you have access to the content that's most important to you. Would you like my assistance in doing so? 

 

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