We'll need to take care of a few things before you can activate your service.

I just have my xfinity equipment mailed to me. However during my set up I got the following error:

"We'll need to take care of a few things before you can activate your service."

I did not receive any other instruction. What I can do the resolve this?

Responses

EG

Expert

•

107.1K Messages

17 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

0

XfinityChristy

Official Employee

•

1.6K Messages

17 days ago

tlkien1710 Hello and thank you for reaching out via our Xfinity Community Forums. I would be happy to look into this issue with you and see what needs to be resolved. To get started, please send our team a Direct Message with your full name, the name listed on the account (if different), and the service address associated with your account.

To send a "Direct Message" message:

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

0

Customer Service

tlkien1710

We'll need to take care of a few things before you can activate your service.

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EG

XfinityChristy

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