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user_t7oyat
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Visitor

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5 Messages

Thursday, September 18th, 2025 9:47 AM

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Welcome Xfinity Rewards Silver member!

I received this email when I upgraded my internet account and looking into this because when I click on the link it says you are not eligible with no explanation whatsoever...?

Please tell me why I am not eligible for the rewards program? Confusing for sure.

Thank you for your assistance.

Question

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Updated 

6 months ago

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XfinityOrlandoM

Official Employee

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3.2K Messages

7 months ago

@user_t7oyat

Thanks for reaching out to us we do apologize for any inconvenience you're having accessing the Xfinity rewards. When you go this link https://www.xfinity.com/rewards  are you signing in with the primary user ID for your xfinity account?

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user_t7oyat

Visitor

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5 Messages

Yes I’m the account owner and only person on the account. 

7 months ago

0

user_t7oyat

Visitor

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5 Messages

Yes I’m the only one listed in the account and I’m the account owner. Still it doesn’t take me to anything regarding my account  and reward status

7 months ago

0

XfinityOrlandoM

Official Employee

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3.2K Messages

@user_t7oyat

Thanks for clarifying, let's take a deeper look at your account so we can get this resolved for you.

 

  To get started please send me a direct message including your first and last name and your complete service address.

 

Here's the detailed steps to direct message us: 

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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7 months ago

0

user_t7oyat

Visitor

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5 Messages

Ok done, thanks. sent the requested info as requested.

6 months ago

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user_t7oyat

Visitor

 • 

5 Messages

Sorry, sent it to a general message box I guess. "XfinityOrlandoM" doesn't exist in the to message popup of choices?

 Please advice. Thanks

6 months ago

0

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