Hi user_9n70qs! We appreciate you taking the time to reach out to our Xfinity Forum about this chat interaction concern. Please know that my team is always here to help, and we would be more than happy to look into and assist you with this. I see you have already sent us a Direct Message.
Please note that sending unsolicited direct messages is a violation of our forum guidelines. You must first create a Public post requesting assistance, and once a Comcast-verified employee responds and asks for a direct message to be sent, you can then proceed with doing so. This is just a heads-up for future reference, but I look forward to further assisting you via the direct message.
XfinityAmira
Official Employee
•
5K Messages
8 hours ago
Hi user_9n70qs! We appreciate you taking the time to reach out to our Xfinity Forum about this chat interaction concern. Please know that my team is always here to help, and we would be more than happy to look into and assist you with this. I see you have already sent us a Direct Message.
Please note that sending unsolicited direct messages is a violation of our forum guidelines. You must first create a Public post requesting assistance, and once a Comcast-verified employee responds and asks for a direct message to be sent, you can then proceed with doing so. This is just a heads-up for future reference, but I look forward to further assisting you via the direct message.
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