Visitor
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2 Messages
Weekly Member Benefits
I redeemed a weekly member benefit and have a screenshot showing that it went through. When I tried to go back to it, it's grayed out and won't let me access the benefit. What steps can I take to access the benefit?
Thank you!
Community Best Answer
XfinityMartyR
Official Employee
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3.5K Messages
2 hours ago
Once a benefit has been redeemed, the original offer may appear grayed out because it can’t be claimed again. Please sign in with the primary Xfinity ID associated with the account, then open the Xfinity app or the Membership Benefits page and look for your redeemed or claimed benefits. Select the redeemed offer there to view its code, link, or redemption instructions.
If it still won’t open, try these steps:
• Sign out, close the app or browser, and sign back in.
• Confirm you’re using the primary account holder’s Xfinity ID and, if you manage multiple accounts, that the correct account is selected.
• Update the Xfinity app, or try the Membership Benefits page in another browser.
• Clear the browser’s cache and cookies, then try again while connected to your home WiFi.
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XfinityThomasA
Official Employee
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3.7K Messages
1 hour ago
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