3 Messages
Week 7 of unresolved issue with no call back from supervisor as promised.
How do I get resolution on my two tickets open with Xfinity? On Monday I was promised by the Supervisor that they would call be back that evening and the following day regarding an exposed cable line that needs to be buried in my yard. They never called back! There is no record of either ticket on my online account either which leads me to believe they're hiding from their customer. It has been promised by Xfinity every week that it would be buried, and it is now the end of week 7. I have never experienced such poor customer service like this before. This is not just an inconvenience, this is a SAFETY issue. There are young children in the neighborhood and are at risk of hurting themselves on this cable! Help!
XfinityRaul
Official Employee
•
1.9K Messages
9 days ago
Hello, @user_gczlyx. Thank you for making us aware of the negative experience you've had while attempting to get this line buried via Forums. You're definitely in the right place to getting this taken cared of once and for all. I would be more than happy to review your account to see what's the status of these tickets you're referring to.
Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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