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user_ecjnxy
1st Topic

4 Messages

Thursday, December 7th, 2023 1:26 AM

Closed

Website keeps signing me out

Hello!

I'd like to order a new xFi plan, but every time I try to sign into my xfinity account to do so, the website logs me out before I can even do anything, this is incredibly frustrating, especially since I have no internet in my place right now and need it. Any advice is appreciated, thanks!

Question

 • 

Updated 

1 year ago

115

1

0

XfinityAldrik

Official Employee

 • 

2.1K Messages

1 year ago

Thank you for reaching out to us @user_ecjnxy! Just to confirm, are you trying to sign up for a new internet plan or are you trying to add xFi Complete to your account?

 

Additionally, do you have any browser extensions or device features blocking cache and cookies? This may be causing the website to log you out. 

6

0

user_ecjnxy

4 Messages

Signing up for a new plan. and no, I do not, I've tried on a couple different browsers too

1 year ago

0

XfinityAldrik

Official Employee

 • 

2.1K Messages

I appreciate you for confirming that @user_ecjnxy ! Are you trying to sign up for a new plan by using our awesome Plan Builder site while being signed in to your online account?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_ecjnxy

4 Messages

Yes, I actually got to the point where I put in all of the info to order the plan, and I then got kicked out of my account and can't get signed back in

1 year ago

0

XfinityAldrik

Official Employee

 • 

2.1K Messages

We sincerely apologize for any frustration or inconvenience this issue has caused @user_ecjnxy! Are you receiving and error code or error message when trying to sign back in?

 

If you haven’t recently, you may need to reset your Xfinity password. Thankfully we have this really helpful article on how to reset your Xfinity password. Please let us know if you are still unable to get signed back in after following the steps in the article.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_ecjnxy

4 Messages

No error messages, just kicked out before I can even access anything on the website.

I have also changed my password, that doesn't work either

1 year ago

0

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