mykesbytes's profile

Visitor

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2 Messages

10/21/2026 7:52 PM

Webmail Search Index Broken - Only showing yesterday and today

My email search bar is corrupted and only displays matching emails from yesterday and today. This happens in incognito mode and on multiple devices. I am making this post so an Official Employee can reply and help me open an engineering ticket to rebuild my search index.

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Official Employee

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3K Messages

3 hours ago

 

mykesbytes, thank you for reaching out and creating a new post. I also see you followed up via direct message, and we can jump back into a private chat when we're ready. As a heads-up, it is a violation of the community guidelines to send our team an unsolicited direct message. We kindly ask that you wait for our reply on your post, ensuring we properly track incoming posts, messages, and comments. 

To confirm, are you checking your email directly through our website (https://connect.xfinity.com/appsuite)? Are you searching "All Folders" or a specific folder you created? 

 

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