2 Messages
Weather damaged broken internet cable
Howdy! My family and I live in [Edited: "Personal Information"] where we just went through Tropical Storm Beryl. During the storm, a tree fell down onto the fence that housed the internet cable, severing it.
I would like to put in a work order for someone to come repair the cable so that we can have internet once we get power back.
Thanks in advance!
XfinityBradM
Official Employee
•
915 Messages
11 months ago
Hey there, @user_x0y5q9. I hope you and your family are doing well after the recent weather events! Our team can definitely assist with getting that request put in. If you could please send me a DM with your first and last name along with your full-service address, we can get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9 for an example.
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