Visitor
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4 Messages
Weak signal coming into house confirmed by tech but not fixed
Hello,
We have been experiencing pixelated and slowed streaming and breaks/slowdowns in connectivity for months. Resetting the box does not help. An Xfinity tech came out and confirmed that the signal coming into our house was too weak (on 6/8) and that an adjustment needed to be made at the pole a few yards away. He said another tech would be out within 48 hours to fix it, adding that I should call if it didn't happen. Well it did not happen and I cannot find a phone number for dispatch.
I used the chat service on 6/16 and the tech (name withheld) said that he had scheduled service for that very day between noon and 2 p.m. Additionally he said he put in a request to credit my bill. Nothing has happened and our service continues to be lousy, and no credit has appeared either. I have screen shots of the chat.
How do I get a commitment to fix this once and for all? Thanks.
Accepted Solution
EG
Expert
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110K Messages
2 years ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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ccRuben
Retired Employee
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729 Messages
2 years ago
Hello, thank you for taking the time to reach out. I am sorry to hear about this ongoing issue! We will be happy to help you, please send us a direct message to get started. Thank you
1
EG
Expert
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110K Messages
2 years ago
@user_3e2778 @XfinityRuben
Here's how to send a direct message (private message);
Click "Sign In" if necessary.
Click the "Direct Message" icon in the upper right corner or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon.
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
See https://comca.st/3KQF8q9 for an example.
[Permission from and credit given to BruceW].
1
EG
Expert
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110K Messages
2 years ago
@user_3e2778
My pleasure !
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