1 Message
We were out electricity for one week, no wifi for 3
Being without internet for 3 weeks was bad enough but to have to make 3 weekly trips after Beryl before we finally got service. I went up 3 times , first trip said our location was aware of situation, next week stood in line longer than 39 minutes and given a work order and date for the later part of week. They did not show so I had to drive back to store, wait in longer line this time to be given a new work order and wifi came back on later part of that week. If we could just be able to confirm with a real person instead of making your customers stand in long lines just to ask about services.
And then you have the nerve to charge me for services I was not able to use.
I really hate to go thru getting another service but Xfinity seems to have forgotten true customer service.
EG
Expert
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110.4K Messages
9 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityThomasC
Official Employee
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2.5K Messages
9 months ago
Hello, @user_dskjzh although we cannot predict what happens to our network after a severe storm we care about our customers and want to make sure you are taken care of. I would be happy to review your account and make this right. Could you please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
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