Skip to main content
user_342c06
1st Topic
1st Like

Visitor

 • 

1 Message

Thursday, April 14th, 2022

Closed

We received your cancellation request Email

I received a "We received your cancellation request" email, but I did NOT cancel Xfinity TV service.

Question

 • 

Updated 

3 years ago

2.3K

5

Oldest First
Selected Oldest First
CCJoseph

Problem Solver

 • 

729 Messages

3 years ago

I can only imagine how scary that would be for me! In order for me to help you, @

user_342c06, can you please send me a DM? You can do that by following these directions: 

To send a direct message you may need to:

Click "Sign In"

Click the "direct message" icon

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

0

0

vkaul

Visitor

 • 

1 Message

3 years ago

I have received a similar email for cancellation of service on Apr 30. I would not like to cancel my service. I will try the steps above

1

0

CCHeather

Problem Solver

 • 

1.1K Messages

@user_e15761 Thank you for reaching out to our Digital Care Team. This can happen by accident if someone tries to set up service at a similar address and/or someone forgets to report an apartment/ unit number.

Please send us a PM with your first and last name, as well as house numbers to your service address. To send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support. With our new Xfinity support chat, you do not need to input the name of a person. Just select Xfinity support and you will be able to speak with the next available specialist.

I no longer work for Comcast.

3 years ago

0

user_32f054

Visitor

 • 

1 Message

3 years ago

Hello- I have also received a notification that my Xfinity service will be canceled tomorrow, and I did not request this. Is there someone who can help?

0

0

dfroelic

Visitor

 • 

1 Message

3 years ago

Hello, I have the same issue but I could not find the direct message icon, how should I proceed? thank you for your help!

1

0

CCJess

Problem Solver

 • 

323 Messages

@dfroelic We would like to take a look at this for you, we want to make sure your service doesn't get disconnected if you did not request it. Please use the instructions above provided by Joseph to Direct Message us with your first and last name, along with your full-service address. 

I no longer work for Comcast.

3 years ago

0

user_a03162

Visitor

 • 

1 Message

3 years ago

I have received the cancellation request via email TWICE.  Aug 30th and today September 1st.  Both times I have called and stated this was NOT authorized.  I was told that someone is calling and placing the cancellation.  Not sure what ghost is doing that.  How and why would you allow cancellation without proper authorization?

1

0

CCLayla

Gold Problem Solver

 • 

259 Messages

Hi there! Thanks for reaching out to our Care Team. However, please note that sending unsolicited private messages to myself or any other user is a direct violation of our forum guidelines. You must first create a Public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so. We're looking forward to helping you!

I no longer work for Comcast

3 years ago

0

forum icon

New to the Community?

Start Here