New Poster
•
1 Message
“We received your cancellation request” and I NEVER cancelled
I cannot get ahold of anyone in customer service. I am
Working from home like everyone else- Internet has never been more critical. I got an email saying they received my cancellation request and today is my last day of services. I did not make this request. When I login online, in my account it says they received the request. Can a Comcast rep please help asap and stop this cancellation request???
Working from home like everyone else- Internet has never been more critical. I got an email saying they received my cancellation request and today is my last day of services. I did not make this request. When I login online, in my account it says they received the request. Can a Comcast rep please help asap and stop this cancellation request???
Responses
orourkej00
New Poster
•
1 Message
9 m ago
I got this exact same message. It seems after tonight I won't have internet access, so I'm rushing to type this out in the hope something can be done. Did a quick google and it looks like we're not the only ones to have this problem... Hope a comcast representative can get both our cases sorted out.
0
0
BruceW
Gold Problem Solver
•
22.3K Messages
9 m ago
If an employee doesn't reply to your message here, Comcast Security Assurance should be able to help. You can reach them at 1-888-565-4329 (from https://internetsecurity.xfinity.com/help/report-abuse/). Note that this is NOT one of the general customer service numbers. The first-line reps there are sometimes not very helpful, so you may need to be persistent and keep at them until you get a satisfactory answer.
0
0