I got an email from online.communications@alerts.@comcast.net. Is this legitimate? How do I call xfinity to verify?
We notice a potential issue with your service
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Looks like your wiring needs attention.
We can help!
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We’ve detected a loose or damaged cable in your home. If
it isn’t fixed, you could experience service issues in the
future. This may also impact the service quality of others in
your neighborhood. We would like to locate and fix the
issue to make sure you don’t experience any
problems in the future.
Give us a call today to schedule your complimentary service visit.
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Call 1-855-538-4277
We’ll do our best to schedule an appointment that is
convenient for you.
We look forward to hearing from you!
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This is a service-related email. Comcast will occasionally send you service-related emails to inform you of service upgrades or new benefits.
Please do not reply to this email, it is not monitored. If you'd like to contact us, please visit our
website
here.
Comcast respects your privacy. For a complete description of our privacy policy,
click here.
© 2016 Comcast. All rights reserved. All trademarks are the property of their respective owners.
Comcast Cable, One Comcast Center, 1701 JFK Boulevard, Philadelphia, PA 19103
Attn: Email Communications
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EG
Expert
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108.3K Messages
2 years ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinitySara
Official Employee
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1.5K Messages
2 years ago
Hello and thank you for posting your concerns, @Mukluk! Every link within that page takes us to a legitimate Xfinity website (including our Contact Page with more information on the various ways to reach us), which is a good sign this email did indeed come from us. However, if you are still concerned or would like for us to take a closer look at your account, please feel free to send us a direct message to get started.
To send a direct message:
To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!
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