Mukluk's profile

Regular Visitor

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4 Messages

Friday, July 7th, 2023 6:02 AM

Closed

We notice a potential issue with your service

I got an email from online.communications@alerts.@comcast.net. Is this legitimate? How do I call xfinity to verify? 

We notice a potential issue with your service

Please call - 1-855-538-4277 My Account
xfinity logo
Looks like your wiring needs attention.
We can help!
We’ve detected a loose or damaged cable in your home. If
it isn’t fixed, you could experience service issues in the
future. This may also impact the service quality of others in
your neighborhood. We would like to locate and fix the
issue to make sure you don’t experience any
problems in the future.
Give us a call today to schedule your complimentary service visit.
Call 1-855-538-4277

We’ll do our best to schedule an appointment that is
convenient for you.

We look forward to hearing from you!
This is a service-related email. Comcast will occasionally send you service-related emails to inform you of service upgrades or new benefits.

Please do not reply to this email, it is not monitored. If you'd like to contact us, please visit our
website here.

Comcast respects your privacy. For a complete description of our privacy policy, click here.

© 2016 Comcast. All rights reserved. All trademarks are the property of their respective owners.

Comcast Cable, One Comcast Center, 1701 JFK Boulevard, Philadelphia, PA 19103
Attn: Email Communications

Expert

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108.3K Messages

2 years ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Official Employee

 • 

1.5K Messages

2 years ago

Hello and thank you for posting your concerns, @Mukluk! Every link within that page takes us to a legitimate Xfinity website (including our Contact Page with more information on the various ways to reach us), which is a good sign this email did indeed come from us. However, if you are still concerned or would like for us to take a closer look at your account, please feel free to send us a direct message to get started.

 

To send a direct message:

  • Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
  • From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
  • Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!

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