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ATS4
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4 Messages

Tuesday, February 3rd, 2026 2:05 AM

We need a progress report or are you doing nothing?

I want to know when my internet, tv, security cameras and all is going to be up. I am expecting a huge refund for this [Edited: "Profanity"]. I rely on my internet to keep me safe and for my children to learn and play. You need to give info on what is happening and if I can expect my services on ever. People are leaving Xfinity because we have nothing to go by. 

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12 hours ago

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XfinityAlyssaA

Official Employee

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2.3K Messages

15 hours ago

Good evening @ATS4 and thank you for reaching out to on our Forums with your service issues, we appreciate it. I have children as well so I completely understand where you are coming from and our team is happy to help. How long have your services been down? Have you checked our online status center here https://www.xfinity.com/support/statusmap to see if there is an area wide interruption affecting your services and if so, if there is an estimated resolution time available? 

 

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ATS4

New Poster

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4 Messages

My cable has been down since last Wednesday. I can’t reach Xfinity by phone or chat or anything. 

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12 hours ago

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ATS4

New Poster

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4 Messages

What is going on and when am I going to be back up? TIMELINE!!!! That would be amazing. 

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12 hours ago

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XfinityAbby

Official Employee

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584 Messages

Hello @ATS4, I can look into this further for you 

Please send us a direct message with your full name and address so that we can assist you further.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or   https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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12 hours ago

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