We had to register our home for us to get internet

Good evening @user_boen2w! Waiting a week without hearing anything back after registering a new address for service would certainly leave me looking for an update too.

To help us track down the request and see what information is available, please send us a direct message with your

• full name
• complete service address
• phone number
• email address
• any ticket numbers you may have from last week’s interaction

to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page. Here's the detailed steps to direct message us:

1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

You can see how to send us a direct message here.