Visitor
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2 Messages
We can't offer you rewards right now - Worked before
Been a customer almost 1 year, but still can't able to fix this problem when I click on the Rewards. I was certainly eligible as this was working initially, but never worked since then.
I always get an error "We can't offer you rewards right now", never benefited from the rewards perks.
Anyone ever faced this issue and got it resolved?
XfinitySeth
Official Employee
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431 Messages
3 days ago
Good day smartspeed, and thanks of taking the time to be the best part of our community with your question! I'm super excited to hear your one-year service anniversary is coming up, and even with one-year under your belt, that's enough to get your a Silver status in Xfinity Rewards 🙌 They're easily my favorite perk we give back to our customers just based on the sheer variety of options that get updated regularly, so more than anything I want to help get you in any way I can 👏
Please send us a direct chat message with your full name, the name listed on the account (if different), and the full service address associated with your account to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
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EG
Expert
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112.8K Messages
2 days ago
The concern is not related to Xfinity Compliments................... Topic moved here to the proper help section.
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