Good evening @user_8he6mk, and thank you for reaching out on our Community Forums-we hope your move goes smoothly! Yes, you can typically keep the same internet package when you move, unless your current service is tied to a bulk or community agreement through your apartment or neighborhood. Our team would be happy to help ensure your transfer is completed smoothly. To get started, please send us a Direct Message with your first and last name, along with the current service address on the account.
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
Click the "Direct Message chat" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
XfinityAlyssaA
Official Employee
•
2.6K Messages
14 hours ago
Good evening @user_8he6mk, and thank you for reaching out on our Community Forums-we hope your move goes smoothly! Yes, you can typically keep the same internet package when you move, unless your current service is tied to a bulk or community agreement through your apartment or neighborhood. Our team would be happy to help ensure your transfer is completed smoothly. To get started, please send us a Direct Message with your first and last name, along with the current service address on the account.
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
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