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Akishere
20th Anniversary celebration
1st Reply
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5 Messages

Thursday, June 22nd, 2023 10:06 PM

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Way to Lower my bill for Loyal customer

Hello, I need to find a way to lower my bill.  I'm even considering going to just internet.  I can't afford to spend this much money every month.  I've been a customer for 14 years.  I know that's not as long as some others, but it's still a good amount of time invested.  Please let me know if there's something that can be done.

Thanks,

Aaron Keller

Question

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Updated 

2 years ago

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XfinityMarcos

Official Employee

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2.4K Messages

2 years ago

@Akishere, I totally get needing to find ways to save some money where you can, every penny counts these days. Thank you for being so loyal and making us part of your home for the last 14-years. That's a ton of time to spend with anyone let alone us. Have you already checked out the repackaging options available to you online or the Xfinity app? We've actually made a ton of improvements to make those platforms as intuitive as possible. 

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Akishere

Visitor

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5 Messages

@XfinityMarcos​ I've signed into my account and it says there are new offers but when it walks you through it, it ends up being the same price I have now.  It even shows if I go from 400 mbps to 200 mbps my bill would go up $12.  That doesn't even make sense.  So, I'm not sure where these new packages are at.  I could use your help with this.  Thanks.

2 years ago

0

XfinityMarcos

Official Employee

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2.4K Messages

@Akishere, I really apprecaite you taking the time to check out those self-service options, but I can definitely take a closer look at your account to see what other options might be available. It very well could be you're already on a really great promotion, but it never hurts to double-check. In order to get started can you please send a direct message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

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Akishere

Visitor

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5 Messages

Ok, thank you, I just did.

2 years ago

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Akishere

Visitor

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5 Messages

@XfinityMarcos​ Do you happen to know how soon they would reply?

2 years ago

0

XfinityMarcos

Official Employee

 • 

2.4K Messages

@Akishere, Awesome, thanks for sending that over, I look forward to working with you. We're not a traditional live chat, so there could be a delay between responses, but that's because we're researching and finding the best answers for our customers. But I promise we're still with you, and we have your back all the way. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

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