Visitor
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1 Message
Way to expensive
I have been a long time customer of Xfinity and recently my bill changed by almost 60 dollars. I went in to speak with someone about it. I have basic internet and the lowest tv package, my previous bill was 131. Recent statement was $187. After 20 mins at the counter with hardly any communication from the guy he told my promotion had ended and tried to sell me on the 187 dollar package by adding a tablet. Apparently its the best package they have now. I dont want a tablet and I dont want to spend 187 dollars a month on basic internet and basic cable. Literally have 1 tv, 1 Xbox and 1 cell phone. Xfinity do better! Literally nothing is being changed or added to my service just the bill being raised for cause the promotion ended! 50 something dollars for nothing! With that said I will be canceling my long time relationship with Xfinity.
XfinityRay
Official Employee
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4.3K Messages
2 hours ago
Hey there, @user_x04dd8! Thanks for taking the time out of your day to create a post. I understand it can be upsetting when a promotion ends and your cost goes up. We are glad to go over plan options with you. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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