WATER LEAK

Our Xfinity cord finally got buried after over a year and a half of being across our lawn and driveway. As soon as they finished our front yard starting having piles of water. There is a bad leak because you either punctured it or crushed our waterline. This needs to be fixed ASAP!!! No one is getting back to us and it’s been over two weeks of this flooding

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EG

Expert

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114.1K Messages

29 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityRichard

Official Employee

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2.5K Messages

29 days ago

Good Morning, @user_kgu43z ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I do apologize for the inconvenience regarding your waterline. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.

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user_kgu43z

Visitor

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4 Messages

I have privately messaged and answered all calls from Xfinity. The wrong issue was submitted by your team and they still have not come for the water line. It is flooding our yard and all the way down the neighborhood. This is absurd!!!

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22 days ago

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XfinityKei

Official Employee

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2K Messages

@user_kgu43z Please meet us in a direct message so we can access your account and provide an update. Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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22 days ago

0

Customer Service

user_kgu43z

WATER LEAK

EG

XfinityRichard

user_kgu43z

XfinityKei

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