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user_ogj1i5
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Visitor

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1 Message

Sunday, August 10th, 2025

Water Leak

Hi,

Xfinity ran a new cable line on my property and recently we noticed a slow water leak where they dug.  I need help with this issue urgently.  

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2 months ago

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XfinityNatalie

Official Employee

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435 Messages

3 months ago

Hey there user_ogj1i5! I appreciate you bringing this important issue right away to our XFINITY Community Forum this Sunday. We will do everything within our power to investigate this leak issue and provide a clear solution. I have received your direct message. We will continue our conversation in the direct message for account security purposes. 

 

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reluctant_user

New Poster

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2 Messages

2 months ago

I am trying to help an elderly person across the street with the sprinklers. There is water shooting out next to the box . I had to give them my name phone number and address. I am an xfinity phone TV and internet customer.  They want me to pay them $1 (refundable) via paypal or credit card to get someone out to look at it! Just bill me for doing them a favor😬

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XfinityJohnG

Official Employee

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2.3K Messages

Thank you for reaching out here. I would be happy to look further into that from here for you. Can you send me a direct message with your full name and the complete address for that issue? 

To send a direct message [private message]:

   Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

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2 months ago

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